Return

How can I return products?

You can return ordered products within 14 days of receiving the goods.

Please use the received package for the return. The return slip and label are included in the package in the invoice envelope.

For European shipments where the customer arranges the shipping themselves, there is no return label included in the shipment. In this case, the cost of the return is borne by the customer, and you can drop off the return at a shipping partner of your choice. Please keep the return receipt as proof of shipment until you receive confirmation of the return from us.

Please note that the goods may only be worn for the purpose of inspection, similar to trying on in-store. Returns with obvious signs of use (e.g., wear, dirt) that make them unsellable cannot be accepted by us and will be returned to you.

After receipt and inspection of the goods, the refund will be issued via the originally chosen payment method. You will be notified of this by email.

How can I complain about a product?

How can I return multiple orders at once?

If you wish to return multiple orders together, please include all return slips in the same package. Without the receipts, the products cannot be matched to your order.

Please note that the goods may only be worn for the purpose of inspection, similar to trying on in-store. Returns with obvious signs of use (e.g., wear, dirt) that make them unsellable cannot be accepted by us and will be returned to you.

After receipt and inspection of the goods, the refund will be issued via the originally chosen payment method. You will be notified of this by email.

How can I cancel my purchase?

If you change your mind after your purchase, you can revoke your order within 14 days without providing any reasons. Please contact customer service for this:

How will my money be refunded?

The refund will always be processed using the same payment method used for the purchase.

For cancellations where the goods have not left the warehouse, the refund will be issued immediately.

For returns, the refund will be processed after the goods have been received and inspected.

How can I exchange products?

Unfortunately, due to system limitations, exchanges cannot be processed. You can return ordered products within 14 days of receipt and place a new order through the webshop.

Please note that the goods may only be worn for the purpose of inspection, similar to trying on in-store. Returns with obvious signs of use (e.g., wear, dirt) that make them unsellable cannot be accepted by us and will be returned to you.

After receipt and inspection of the goods, the refund will be issued via the originally chosen payment method. You will be notified of this by email.

How long can products be returned?

You can return your order within 14 days of receiving the goods.

Please note that the goods may only be worn for the purpose of inspection, similar to trying on in-store. Returns with obvious signs of use (e.g., wear, dirt) that make them unsellable cannot be accepted by us and will be returned to you.

After receipt and inspection of the goods, the refund will be issued via the originally chosen payment method. You will be notified of this by email.

There is no return slip enclosed with my package - what can I do?

What are the costs for a return?